@forbes: At Stew Leonard's, rule one is that the customer is always right. Rule two, if the customer's ever wrong, reread rule one. Those rules were carved into a three-ton granite rock outside the original Stew Leonard store more than 50 years ago, all because one woman tried to return a carton of eggnog. CEO Stew Leonard Jr. and president of wines, Blake Leonard, sat down with Forbes to discuss how customer service principles shaped Stew Leonard's into a $600 million grocery chain. The father and daughter duo also discussed implementing store animatronics, adopting customer suggestions, and maintaining high quality for fresh products. Presented by Creative Planning

Heres Dan :

He’s a crook. My mom cracked a molar on one of his cookies that had a machine screw in it, bro offered us a $100 giftcard.

Sammy_Jay :

if we’re always right then why isn’t stew bringing back the cinnamon swirl??

Lainey :

The tax evasion crimes where his dad went to prison but made a deal to exclude him & the separate scale “fixing” crime cheating his customers 😞🧐

Joe Fish :

I agree with his outlook

ℂ𝕒𝕜𝕖 𝕓 𝕊𝕙𝕒𝕜𝕖ℕ𝔹𝕒𝕜𝕖 :

Its the only EggNog..my family Loves

Fizzonista 💎 Hello Beautiful :

I’ve loved stews since I was a kid.

BX_prol :

it's easier to make customers happy when your company is privately owned vs publicly traded

David Nieves-Carde :

This store is everything to the community and families

user4014845825242 :

And pay your taxes, right? You think we forgot?

allie🦋 :

i love him i don’t care

Noah_pepe :

Moose :

The dynamic duo - Steve and Moira! And great storytelling, Stew!!

raymondtrotta3 :

stew thank you

Joe Tarricone :

We all love SWEW'S

Bobby the nobody. :

my uncle made that stone btw.

Taco Chalupa :

I love Stews

Msdbb7 :

I was in the Newington store a couple years ago and the manager and security guard was very rude and argumentative

Mac in the spot light :

But our carrot sticks! 🫩

nello3160 :

He has the absolute worst seafood.

Fran Peters :

Love Stews❣️. Fresh every thing.

NCCowboy :

I wish she would listen to Norwalk’s when we complain about how awful the Norwalk store looks that it needs to be repainted and needs a new roof

Edward halligan :

Your lobster salad only taste onion

Jill Magdalene from Omaha :

I would be happy if you didn't sell plums. Please. ❤️

Shelby :

😭😭😭

brittany.ann.claire :

Love your store! Shop at east meadow @Stew Leonards