@amyepohl: I had to crawl across dirty floors just to take part in my future sister-in-law’s hen do. Not because I wanted to, but because I didn’t want to ruin her special weekend. The companies we booked should have been accessible, but they weren’t. As one of the bridesmaids, I helped organise the weekend. What I didn’t expect was how difficult it would be to find activities in London that were actually wheelchair accessible. We were told: 😩 “The lift’s broken.” 😩 “Yes, we’re accessible, as long as you can manage the stairs.” 😩 “A wheelchair user counts as four people.” Months after being told a lift was “temporarily” out of order, it still hadn’t been fixed, so I bum shuffled up concrete steps to join everyone. Then came the biggest shock. We’d booked the London Eye River Cruise in advance. They knew I was a wheelchair user. I even had to register my access requirements and details before attending. When we arrived, a staff member looked me up and down and asked, “I know you’re in that, but you can walk upstairs, right?” No. Only then was I told the lift had been broken for over nine weeks. Nine weeks… and nobody thought to let me know beforehand? Instead, my options were to sit with one friend in a corridor while everyone else enjoyed the cruise… or crawl down the dirty stairs so I could be with them. I chose the floor. The frustrating part is that I could make it work. Many wheelchair users couldn’t. Their day would simply have been over. Accessibility isn’t a luxury. It’s not a favour. It’s a right. I’m sharing this because these barriers are still happening every single day and people deserve better. Despite everything, we still had an incredible weekend celebrating Charlotte and I honestly can’t wait for the wedding. ❤️ Have you ever turned up somewhere that claimed to be accessible… only to find it wasn’t? @London Eye I hope you’ve made that phone call. #grwm #calltoaction #storytime #london #wheelchairgirl
Amy Pohl
Region: GB
Friday 04 September 2026 16:44:08 GMT
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Nici :
9 weeks to fix a lift, and not telling people who book a wheelchair space is diabolical
2026-09-04 17:19:16
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smeg ♾️ :
London is so inaccessible it’s disgusting
2026-09-04 18:36:15
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Candbeans :
There must be only 1 person in all of England that fixes elevators (of course there’s probably more, but that’s what these companies are acting like)
2026-10-25 19:30:15
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givesyouHel :
my conspiracy theory is these lifts have never worked. they are just there to meet requirements but they don't want to pay for the upkeep
2026-09-05 08:16:56
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notdeadjustyet :
FOUR? that can’t be legal!
2026-09-04 17:16:40
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Molly💖 :
Four people?! I get 2 people cause of the width but definitely not 4!
2026-09-04 17:03:21
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Seth🧸🎧 :
Fun fact, the london eye is owned by merlin entertainment, who also own like alton towers, thorpe park, legoland, madame tussauds, dungeons across the country and sea life… so yeah, they should definitely have the money to fix this😭
2026-09-05 09:49:07
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emilini :
omg what is that strain remover stick?? I need it!!!
2026-10-25 23:08:34
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NP :
I'm retraining as a lift engineer as CLEARLY there's demand... 🤬🤬
2026-09-04 17:16:20
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rexsnosering :
You after this weekend:
2026-09-05 09:22:20
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Zara :
I don’t understand how they can count the wheelchair users as four people. That’s just crazy as a fellow wheelchair user myself
2026-09-04 16:52:50
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Laura :
Requiring you to explicitly book a wheelchair time slot that is infact NOT wheelchair accessible is 😮💨😵💫😵💫😵💫
2026-09-04 18:00:13
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Sherin :
AS FOUR PEOPLE??? they can’t be serious omg
2026-09-06 17:12:31
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User1907 :
the fact that you even checked before hand it was STILL broken is annoying. They knew you were coming and still chose not to sort it.
2026-09-04 19:49:48
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𝔅𝔢𝔠𝓀𝓎 🌹 :
The lack of rush for businesses to fix there lifts is honestly disgusting. Also why the hell do lifts break so often????? ITS 2026???
2026-09-04 23:42:32
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Amy xx :) :
this is so unfair sorry you went through that sounds so difficult
2026-09-04 16:52:52
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cupcake123 :
my partner is disabled and I live in a small apartment block. the lift was out in the morning and they had it fixed by that afternoon. what the hell took these other places so long?
2026-09-04 17:11:49
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cheila :
This is so sad
2026-09-04 22:37:48
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✨Laura✨ :
We recently done the river Thames cruise and whilst on the boat the tour guide said that when full the London eye makes approx £32000 every 30minutes! They definitely have the funds to fix the lift this is awful and I’m sorry you experienced this ☹️
2026-09-05 14:45:34
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Afish0600 :
I feel a number of complaints should be made
2026-09-05 08:08:19
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✨️ Leigh-anne ✨️ :
this is absolutely shocking. nobody should ever have to do this. defo get a complaint in, a big one xx
2026-09-04 17:32:49
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lauras :
Disappointing that so many lifts are out of order and it takes a ridiculous amount of time for them to be fixed?
2026-09-04 16:57:23
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jayds ⋆˚࿔ :
accessibility is so not prioritised its disgusting
2026-09-04 23:05:02
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susisusisk :
Girl. You didn't ruin a thing, it's people who are inconsiderate of your needs
2026-09-05 08:14:36
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Louisa9829 :
When people ask why bum shuffling up/down steps is a necessary skill- I’m sending them this video 🥲🙃
2026-09-04 17:35:38
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