@theplatformza: A salon is easy to open. A scalable salon business is much harder to build. That’s why I find Sorbet such an interesting business to study. With a large network of locations operating through a franchise model, the strategic challenge isn’t simply opening more stores. It’s creating enough consistency across people, processes and customer experience to make the brand promise repeatable. Because when you scale a service business, you’re not just scaling the service. You’re scaling the standard. What does good look like? How do you train people to deliver it? How do you maintain the customer experience when the founder isn’t there? And how do you make the model work across multiple locations? That’s the difference between expanding a business and building a scalable operating model. The question isn’t just, “Can I open another location?” It’s “Can I deliver the same promise without personally being there?” That’s strategy. It’s Strategy September, where strategy is accessible. Take the free Business Strategy Test — 10 questions, about 4 minutes. Link in bio. #StrategySeptember #BusinessStrategy #Sorbet #Franchising #BusinessGrowth
