@the.hospitality.ceo: Hospitality you can't see. Shoes stop at the platform. Slippers for the ryokan. A different pair for the bathroom. The door is hung so it clears the slippers and I never have to step around anything. None of that is luxury. Every one of them is a decision somebody already made so I wouldn't have to. If you run properties, count how many decisions your guest still has to make between your front door and the bed. #Omotenashi #HospitalityStrategy #RyokanExperience #OperationalExcellence

The Schwab Casago

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Wednesday 09 September 2026 14:20:13 GMT