@jonathon_eades: The internet works. The server responds to ping. Other employees can access the shared drive. The user can even reach \\FILESERVER — but the Accounting folder says Access Denied. At this point, it probably isn’t a connectivity problem. It’s time to check permissions. Verify the user’s Active Directory group membership, then check both the share and NTFS permissions. If they were recently added to the correct security group, have them sign out and back in so Windows can generate a new access token. Troubleshooting gets much easier when you follow the evidence instead of guessing. Want more real IT scenarios like this? ExamWizardz.app #IT #HelpDesk #Networking #techtok #CompTIA

Jonathon Eades | IT Educator

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Thursday 10 September 2026 14:28:08 GMT

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Comments

dschungelkid :

install adobe acrobat reader

2026-09-10 16:06:28

147

whatsinaname :

Well they have a path it’s now permissions issue first , send ticket to security team to verify wait for them to send it back not granting permissions , send back to them and have user on phone at same time only for them to say to assign ticket to them, and repeat eventually get solved when it reaches security team manager

2026-09-10 14:58:39

16

Frank Castle :

it could also be that they aren't connected to the companies VPN to get access to the company resources

2026-09-12 17:38:01

22

Nestor_Balboa :

Go to AD and put in the correct permission group. Is one solution.

2026-09-12 03:39:49

6

ÆYFortuin :

Easy but let’s say the user has permissions what then, I know how to solve - put your thoughts below

2026-09-11 15:57:00

1

Tony Sinatra :

Install Spotify

2026-09-10 18:25:38

27

yunni_270 :

Re-image the system

2026-09-11 03:17:21

3

ashina :

jarvis delete system32

2026-09-11 22:47:53

10

𝓜𝓮𝓵𝓪𝓷𝓲𝓮 𝓡𝓮𝓪𝓭𝓼🔮🖤 :

Probably their printer needs ink

2026-09-13 23:56:02

2

Nick :

Confirm gpo, clear cached credentials, gpupdate, if remote see if there is a different vpn profile to connect to (unless there’s one profile for entire company), if they are in office and on wifi have them connect to LAN to see if that gets them in to shared drive.

2026-09-14 13:02:24

1

distreon :

please make more of theseeeee!!

2026-09-16 13:54:50

3

Kiley G. 🇺🇸 :

Or better yet, maybe they’ve been fired and they don’t know it yet? Forward help ticket to HR and let them explain it to them lol

2026-09-14 21:46:40

0

athoadi :

credential manager - windows credential - remove old credential - input again the new credential

2026-09-19 15:16:10

3

Hedrick :

look for the credential manager and find the ip address of the shared folder if it still there or reinput the same ip adresss.

2026-09-28 23:19:20

1

kevin selle :

it's always DNS

2026-09-11 01:18:24

8

seth 🙂 :

Please make more of Ticket problems

2026-09-26 05:48:05

1

hudster__ :

ad groups or intune

2026-09-10 18:08:21

5

kaeltofu :

offboard the user

2026-09-23 00:40:01

1

Move.bitch.Im.gay :

DNS?

2026-09-14 03:53:27

1

lmully79 :

ping server by name to confirm you can reach it then check permissions is the way

2026-09-10 16:31:01

4

beenjo21 :

sudo install opsec

2026-09-10 19:29:23

3

user3831708693246 :

gpupdate

2026-09-11 03:01:44

3

Rick😎 :

I said log out and log back in from the beginning to verify the correct alignment with the user’s account and Active Directory.

2026-09-12 20:13:13

1

Xeno :

file permissions, if done right assign appropriate security group.

2026-09-12 03:07:32

1

defnobot :

You check the connection to the server, then you can check the security groups from the users where the access is working or any other permissions.

2026-09-11 21:12:20

1

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Zamanın kutsal kitaplarda nasıl izafi olarak anlatıldığını hiç fark ettiniz mi? Beden dünyaya, ruh ise sonsuzluğa aittir. “Melekler ve Ruh (Cebrail), ona süresi elli bin yıl olan bir günde yükselir.” Meâric Suresi 70:4 Cr: Buğra Gülsoy #felsefe #zamanıngöreceliği #dinvebilim #ruh #islamic_video

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𝒀𝒐𝒖 𝒎𝒆𝒂𝒏 "𝒂𝒖𝒕𝒉𝒐𝒓𝒊𝒕𝒂𝒕𝒊𝒗𝒆 𝒈𝒖𝒚 𝒐𝒖𝒕𝒇𝒊𝒕" 𝒇𝒐𝒓 𝒏𝒈𝒂𝒕𝒂𝒔𝒊𝒏 _ 𝒃𝒂𝒅 𝒅𝒂𝒚 _ 𝒚𝒆𝒔? 😎* 𝑳𝒆𝒕 𝒊𝒕 𝒔𝒕𝒊𝒍𝒍 𝒍𝒐𝒐𝒌 𝒇𝒊𝒓𝒎 + 𝒄𝒐𝒏𝒇𝒊𝒅𝒆𝒏𝒕 𝒆𝒗𝒆𝒏 𝒕𝒉𝒐𝒖𝒈𝒉 𝒂𝒈𝒂𝒊𝒏 _ 𝒃𝒂𝒅 𝒎𝒐𝒐𝒅 _, 𝒕𝒉𝒆 𝒌𝒆𝒚: 𝒔𝒊𝒎𝒑𝒍𝒆, 𝒏𝒆𝒂𝒕, 𝒂𝒏𝒅 𝒏𝒆𝒖𝒕𝒓𝒂𝒍 𝒄𝒐𝒍𝒐𝒓. 𝑨𝒖𝒕𝒉𝒐𝒓𝒊𝒕𝒂𝒕𝒊𝒗𝒆 𝒐𝒖𝒕𝒇𝒊𝒕 = 𝒎𝒂𝒌𝒆 𝒑𝒆𝒐𝒑𝒍𝒆 𝒂𝒖𝒕𝒐 𝒓𝒆𝒍𝒖𝒄𝒕𝒂𝒏𝒕. # # # * 3 𝑭𝒐𝒓𝒎𝒖𝒍𝒂 𝑶𝒖𝒕𝒇𝒊𝒕 𝑩𝒐𝒚 𝑨𝒏𝒕𝒊 𝑩𝒂𝒅 𝑫𝒂𝒚 * * * 1. 𝑺𝒎𝒂𝒓𝒕 𝑪𝒂𝒔𝒖𝒂𝒍 𝑪𝑬𝑶 𝑴𝒐𝒅𝒆 * * 𝑴𝒂𝒌𝒆 𝒄𝒐𝒍𝒍𝒆𝒈𝒆, 𝒘𝒐𝒓𝒌, 𝒐𝒓 𝒉𝒂𝒏𝒈 𝒐𝒖𝒕 𝒃𝒖𝒕 𝒔𝒕𝒊𝒍𝒍 𝒓𝒆𝒔𝒑𝒆𝒄𝒕𝒆𝒅 - * * 𝑻𝒐𝒑: * * 𝑷𝒍𝒂𝒊𝒏 𝒐𝒙𝒇𝒐𝒓𝒅 𝒔𝒉𝒊𝒓𝒕 𝒏𝒂𝒗𝒚, 𝒃𝒍𝒂𝒄𝒌, 𝒐𝒓 𝒘𝒉𝒊𝒕𝒆 𝒄𝒐𝒍𝒐𝒓. 𝑹𝒐𝒍𝒍 𝒖𝒑 𝒕𝒉𝒆 𝒔𝒍𝒆𝒆𝒗𝒆𝒔 𝒂 𝒍𝒊𝒕𝒕𝒍𝒆. - * * 𝑺𝒖𝒃𝒐𝒓𝒅𝒊𝒏𝒂𝒕𝒆: * * 𝑪𝒉𝒊𝒏𝒐 𝒑𝒂𝒏𝒕𝒔 / 𝒂𝒏𝒌𝒍𝒆 𝒑𝒂𝒏𝒕𝒔 𝒌𝒉𝒂𝒌𝒊 𝒄𝒐𝒍𝒐𝒓, 𝒄𝒉𝒂𝒓𝒄𝒐𝒂𝒍, 𝒐𝒓 𝒃𝒍𝒂𝒄𝒌. 𝑵𝒐 𝒕𝒐𝒓𝒏. - * * 𝑺𝒉𝒐𝒆𝒔: * * 𝑳𝒐𝒂𝒇𝒆𝒓𝒔, 𝒄𝒉𝒆𝒍𝒔𝒆𝒂 𝒃𝒐𝒐𝒕𝒔, 𝒐𝒓 𝒄𝒍𝒆𝒂𝒏 𝒘𝒉𝒊𝒕𝒆 𝒔𝒏𝒆𝒂𝒌𝒆𝒓𝒔. - * * 𝑬𝒙𝒕𝒓𝒂: * * 𝑳𝒆𝒂𝒕𝒉𝒆𝒓 / 𝒔𝒕𝒆𝒆𝒍 𝒘𝒂𝒕𝒄𝒉 + 𝒔𝒖𝒏𝒈𝒍𝒂𝒔𝒔𝒆𝒔. * * * 𝑽𝒊𝒃𝒆𝒔: * * * 𝑪𝒂𝒍𝒎 𝒃𝒖𝒕 𝒅𝒐𝒎𝒊𝒏𝒂𝒏𝒕. 𝑩𝒂𝒅 𝒅𝒂𝒚 𝒊𝒎𝒎𝒆𝒅𝒊𝒂𝒕𝒆𝒍𝒚 𝒔𝒕𝒆𝒑𝒑𝒆𝒅 𝒂𝒔𝒊𝒅𝒆. * * 2. 𝑴𝒊𝒏𝒊𝒎𝒂𝒍𝒊𝒔𝒕 𝑴𝒐𝒏𝒐𝒄𝒉𝒓𝒐𝒎𝒆 * * 𝑻𝒉𝒆 𝒆𝒂𝒔𝒊𝒆𝒔𝒕 𝒃𝒖𝒕 𝒕𝒉𝒆 𝒆𝒇𝒇𝒆𝒄𝒕 𝒊𝒔 𝒔𝒕𝒓𝒐𝒏𝒈 - * * 𝑻𝒐𝒑: * * 𝑩𝒍𝒂𝒄𝒌 𝒄𝒓𝒆𝒘 𝒏𝒆𝒄𝒌 / 𝒉𝒆𝒏𝒍𝒆𝒚 𝒔𝒉𝒊𝒓𝒕 𝒇𝒊𝒕 𝒐𝒏 𝒃𝒐𝒅𝒚, 𝒅𝒐 𝒏𝒐𝒕 𝒐𝒗𝒆𝒓𝒔𝒊𝒛𝒆𝒅 - * * 𝑩𝒐𝒕𝒕𝒐𝒎: * * 𝑩𝒍𝒂𝒄𝒌 𝒎𝒂𝒕𝒆𝒓𝒊𝒂𝒍 𝒑𝒂𝒏𝒕𝒔 𝒐𝒓 𝒃𝒍𝒂𝒄𝒌 𝒘𝒂𝒔𝒉 𝒔𝒍𝒊𝒎 𝒇𝒊𝒕 𝒋𝒆𝒂𝒏𝒔 - * * 𝑶𝒖𝒕𝒆𝒓: * * 𝑶𝒗𝒆𝒓𝒔𝒉𝒊𝒓𝒕 𝒐𝒓 𝒄𝒉𝒐𝒓𝒆 𝒋𝒂𝒄𝒌𝒆𝒕 𝒎𝒂𝒕𝒄𝒉𝒊𝒏𝒈 𝒄𝒐𝒍𝒐𝒓 - * * 𝑺𝒉𝒐𝒆𝒔: * * 𝑩𝒐𝒐𝒕𝒔 𝒐𝒓 𝒇𝒖𝒍𝒍 𝒃𝒍𝒂𝒄𝒌 𝒔𝒏𝒆𝒂𝒌𝒆𝒓𝒔 * * * 𝑽𝒊𝒃𝒆𝒔: * * * 𝑴𝒚𝒔𝒕𝒆𝒓𝒊𝒐𝒖𝒔, 𝒇𝒐𝒄𝒖𝒔𝒆𝒅, 𝒏𝒐𝒕 𝒎𝒖𝒄𝒉 𝒅𝒓𝒂𝒎𝒂. * * 3. 𝑶𝒍𝒅 𝑴𝒐𝒏𝒆𝒚 𝑪𝒍𝒆𝒂𝒏 𝑳𝒐𝒐𝒌 * * 𝑬𝒙𝒑𝒆𝒏𝒔𝒊𝒗𝒆 𝒍𝒐𝒐𝒌 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝒃𝒊𝒈 𝒍𝒐𝒈𝒐 - * * 𝑻𝒐𝒑𝒔: * * 𝑵𝒆𝒂𝒕 𝒑𝒐𝒍𝒐 𝒔𝒉𝒊𝒓𝒕 𝒐𝒓 𝒆𝒂𝒓𝒕𝒉 𝒕𝒐𝒏𝒆 𝒍𝒊𝒏𝒆𝒏 𝒔𝒉𝒊𝒓𝒕: 𝒐𝒍𝒊𝒗𝒆, 𝒄𝒓𝒆𝒂𝒎, 𝒎𝒐𝒄𝒄𝒂 - * * 𝑩𝒐𝒕𝒕𝒐𝒎: * * 𝑷𝒂𝒏𝒕𝒔 𝒎𝒂𝒕𝒆𝒓𝒊𝒂𝒍 𝒔𝒕𝒓𝒂𝒊𝒈𝒉𝒕 𝒄𝒖𝒕 𝒃𝒆𝒊𝒈 #berwibawadulubaddaykemudia

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