@amyepohl: Sometimes, speaking up really can make a difference ❤️ After sharing my experience of the @London Eye River Cruise, I was contacted by one of the senior managers and I’ve now had the opportunity to speak with him at length over FaceTime. I uploaded that video last Friday and by Monday they were already putting things in place. I honestly didn’t expect such a quick and thoughtful response. They listened to what happened, took my concerns seriously, apologised and have committed to improving how they communicate with wheelchair users when the lift is out of order. They’ve also very kindly refunded our group and invited us back in the future. And I wanted to share this part of the story because I think it’s just as important as sharing the problem in the first place. I will never stop speaking about the barriers disabled people face. But my goal isn’t to attack businesses - it’s to encourage change. When a company listens, takes accountability and actually does something about it, I think that deserves to be recognised too. So thank you, Robin and thank you to the London Eye for taking my experience seriously. ❤️ This is what positive change can look like. #grwm #calltoaction #storytime #london #wheelchairgirl

Amy Pohl

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Region: GB

Friday 11 September 2026 15:12:50 GMT