@theryanexperience: Tim Hortons is the best case study of what happens when the customer experience takes a back seat to profit. A beloved Canadian heritage brand sold, and Americanized, while extracting the relationship, nostalgia and quality that actually mattered. #hospitality #timhortons #toronto #canada
when they stopped doing these holiday cups, I knew it was over 🥺
2026-09-17 20:15:52
10359
TRIZZYYY :
went downhill when we lost these.
2026-09-18 19:43:48
953
𝓶𝓪𝓻𝓼𝓱𝓪🫵🏾😘♥️ :
Private Equity destroys EVERYTHING. All it does is extract value.
2026-09-17 17:50:30
4317
andy_chapter46 :
A Tim Hortons in my community was voted the 3rd best in the country and the service there is terrible… that really says something.
2026-09-21 14:12:19
12
•𝔬𝔫𝔞𝔱𝔞• :
when they stopped the honey mustard on turkey bacon sammich that's when it really started going downhill
2026-09-17 21:15:20
573
JustAnotherPagan91 :
I stopped going. the donut case is full of flies, I repeat my order two or three times. order a tea, get a coffee. almost every time. just make your tea/coffee at home.
2026-09-21 13:16:19
91
scaryterryd :
The soups and stew were soooo good.
2026-09-17 18:08:22
3431
gabrile :
You are saying the brand got ruined. ( I don’t drink Tim’s or eat their products either) However, they’re still making profits and steady growth.
2026-09-21 07:04:53
2
hiheyhowareyou :
Spot on!! Food quality aside, the guest experience now is zero. It feels like you’re in a McDonald’s and not a welcoming coffee shop.
2026-09-17 16:58:36
1921
Allison 🇨🇦✨ :
Yup. I would know what the customers wanted before the counter at the line up. I’d have my miners breakfast AND lunches as they would take it underground. I was working soup and sandwich.
2026-09-21 05:39:14
1
Misty 🇨🇦 :
Agree. Tim Hortons has gone downhill significantly. I never go there anymore.
2026-09-18 14:51:13
204
jdwho 🇨🇦 :
OMG all the soup, chili, simple sandwiches like chicken salad or egg salad. We never wanted fries there. We wanted lunch that grandma made. We wanted something warm we could eat or drink in a hockey arena. We wanted fresh baked bagels and donuts for breakfast.
The fries, pizzas, wraps, sugary sandwich buns, fried anything doesn't belong on the menu.
2026-09-18 19:46:01
575
user48354826748633 :
Back in the day if you dined in, you got served with actual plates, cups, and bowls. It was a really lovely experience
2026-09-19 13:28:07
821
BarelyThrivin :
When I saw a Tim Hortons in Dubai getting the quality we lost I was furious. Haven’t been back since they got sold
2026-09-21 14:08:14
1
George Agioritis :
It’s shit no donuts half the time now Dunkin’ is coming in and will steal the show. 😂😎👍
2026-09-20 22:45:28
8
@lustforliterary :
I use to love the peach juice !!!
2026-09-18 15:27:29
263
E. M. Williams fantasy author :
Tim’s smelled so different and so much better before they got bought out.
2026-09-20 04:34:11
0
Papashkin :
Everything changed for me when the frozen food appeared and service sucks
2026-09-19 18:10:24
5
user1908145460870 :
It’s impossible to make the donuts from scratch. They would never to keep up with the demand. Everything else you may be right
2026-09-17 22:10:05
4
Rachel :
The downfall of Timmie’s can be tranced back to when they switched their coffee.
2026-09-18 10:47:29
1095
Luna Mcgoo 🧚 :
Have you seen the ice coffee lately? It’s literal just a glass of watered down cream, no coffee
2026-09-17 19:11:58
455
juniebug :
Now it’s full of mice and fly’s
2026-09-17 20:36:49
625
Jason 🇨🇦 :
yep..cant wait for Dunkin
2026-09-17 15:29:12
1273
Chanelle :
I just want my correct order the first time. 8/10 times I get something completely different
2026-09-17 19:28:16
165
dave yesiam :
the quality drop off was intense. like, its basically a gas station now. everything is just prepackaged and trash
2026-09-17 18:11:32
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