@theryanexperience: Tim Hortons is the best case study of what happens when the customer experience takes a back seat to profit. A beloved Canadian heritage brand sold, and Americanized, while extracting the relationship, nostalgia and quality that actually mattered. #hospitality #timhortons #toronto #canada
when they stopped doing these holiday cups, I knew it was over 🥺
2026-09-17 20:15:52
18721
No Name :
Tim Hortons? I never heard of it. In my neighbourhood we have a Singh Hortons
2026-09-22 13:36:08
392
jorge hernandez :
from "what can I get ya honey?"
to "vhat vant?"
2026-09-22 11:35:31
1930
× 𝕺𝔫𝔞𝔱𝔞 // 𝕶𝔞𝔰𝔦𝔴 × :
when they stopped the honey mustard on turkey bacon sammich that's when it really started going downhill
2026-09-17 21:15:20
976
scaryterryd :
The soups and stew were soooo good.
2026-09-17 18:08:22
5010
𝓶𝓪𝓻𝓼𝓱𝓪🍒 :
Private Equity destroys EVERYTHING. All it does is extract value.
2026-09-17 17:50:30
6154
user48354826748633 :
Back in the day if you dined in, you got served with actual plates, cups, and bowls. It was a really lovely experience
2026-09-19 13:28:07
3344
TRIZZYYY :
went downhill when we lost these.
2026-09-18 19:43:48
4318
hiheyhowareyou :
Spot on!! Food quality aside, the guest experience now is zero. It feels like you’re in a McDonald’s and not a welcoming coffee shop.
2026-09-17 16:58:36
2753
Tiledepotsurrey :
I’m not sure where you guys getting this sort of information I had to wait 30 in drive through just few minutes [Cool]
2026-11-07 18:51:51
0
dontrun :
What do you expect, bro? Times change, Canada changes, the world changes. Nothing stays the same forever
2026-11-07 21:31:52
0
Malachi :
when did “toasting” my bagel mean giving me a bagel that’s slightly warmer than my breath when i wake up in the morning
2026-09-21 17:49:07
937
@lustforliterary :
I use to love the peach juice !!!
2026-09-18 15:27:29
596
The_Working_Giraffe :
I stopped going to TH when they raised the price for a XL coffees for the second time. I then started going to MDS.
2026-11-07 15:55:29
0
jdwho 🇨🇦 :
OMG all the soup, chili, simple sandwiches like chicken salad or egg salad. We never wanted fries there. We wanted lunch that grandma made. We wanted something warm we could eat or drink in a hockey arena. We wanted fresh baked bagels and donuts for breakfast.
The fries, pizzas, wraps, sugary sandwich buns, fried anything doesn't belong on the menu.
2026-09-18 19:46:01
1066
🇨🇦 biglarry021 🇨🇦 :
each store is privately owned
in my small town .
local people work in them...
when you walk in you can smell them baking in the bake
2026-09-23 14:09:52
13
DauKho :
They Americanized the menu. We don’t want wraps. We want our chicken salad sandwiches and so on.
2026-09-23 11:04:55
50
JustAnotherPagan91 :
I stopped going. the donut case is full of flies, I repeat my order two or three times. order a tea, get a coffee. almost every time. just make your tea/coffee at home.
2026-09-21 13:16:19
255
user1908145460870 :
It’s impossible to make the donuts from scratch. They would never to keep up with the demand. Everything else you may be right
2026-09-17 22:10:05
5
moonie0313 :
🤣🤣 they haven't served fresh anything in year's.
2026-09-22 13:14:06
59
Rachel :
The downfall of Timmie’s can be tranced back to when they switched their coffee.
2026-09-18 10:47:29
1581
Misty 🇨🇦 :
Agree. Tim Hortons has gone downhill significantly. I never go there anymore.
2026-09-18 14:51:13
344
Luna Mcgoo 🧚 :
Have you seen the ice coffee lately? It’s literal just a glass of watered down cream, no coffee
2026-09-17 19:11:58
587
George Agioritis :
It’s shit no donuts half the time now Dunkin’ is coming in and will steal the show. 😂😎👍
2026-09-20 22:45:28
23
Ty 🇨🇦 :
Good coffee and fresh doughnuts, that’s all we wanted, how do you fuck that up?
2026-09-20 13:43:28
92
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