@ashleychiangg: Never in my 9 years of flying with @Southwest Airlines have I ever received my bag completely soaked through with no explanation or attempt to help me other than by saying to go back to the airport within 24 hours to report the damage. I flew from Ontario, CA with a layover in Denver, Colorado to get to my final destination in New York, NY at La Guardia Airport. When I received my bag, it was well over 100 lbs and it was leaking all over the floors. There was no one to assist me because my flight arrived past 11:30PM so I couldn't even report the damage. Even traveling over 1.5 hours to get to my hotel that I'm staying at in New York for a trip, my suitcase was leaking entirely over the subway, sidewalks and even my hotel bedroom. The only solution I was given - go back to the airport and file a claim within 24 hours for them to assess the damage. Are you kidding me? No assistance whatsoever for something I did not do and now has ruined my trip. All of my personal belongings are literally soaked and there is no help that they can provide. I'm beyond frustrated at the lack of assistance or willingness to help me. #southwestairlines #soakedbag #customerservice #badexperience
How did that even happen??? Did they leave it in the rain for hours or what???
2026-09-19 17:59:17
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janialsn :
You packed so neatly
2026-09-20 00:21:44
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Victoria Kotheimer :
This literally happened to me and they ruined hundreds of dollars of expensive funeral clothes! Mind you, I didnโt get the bag in time for the funeral either. Just ruined, wet clothes. Documented with photos and tags and receipts and they would not pay for any of it. They gave me about $400 in flight credits ๐ I avoid Southwest now. Extremely disappointing.
2026-09-19 18:25:30
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sebbylyfe :
Did they drop it in the ocean??? Hello๐
2026-09-19 18:08:53
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wdbc60๐ :
I hope the algorithm brings me back for an update. Iโm so sorry this happened to you.
2026-09-20 03:34:50
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Courtney Barrett โจ๐พ๐ฒ :
You could already tell everything was soaked but the wringing out of the last pair of shorts really showed how crazy this is
2026-09-19 22:17:30
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ethan pearl :
Omg what is it wet with????
2026-09-19 18:03:35
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user8667816319036 :
I had this happen . Now I put my clothes into plastic bags inside my suitcase
2026-09-19 22:43:09
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Kristine โจ๏ธ :
Did they dunk it in a pool?
2026-09-20 11:21:37
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Kelsee Farley :
I flew delta the other day and got my daughters car seat back and someoneโs cologne had exploded all over the bag and seeped through the bag onto her car seat๐ญ๐ญ๐ญ
2026-09-19 19:52:18
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hyatt :
oh my goodness!!!!!
2026-09-19 16:45:38
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Rose :
This is awful!!! You packed your suitcase so beautifully tho!
2026-09-20 02:05:56
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PattyJ :
I would never have imagined this happening. I'm using vacuum seal bags every flight from now on. I wouldn't expect a hard covered suitcase to get wet inside. that's crazy
2026-09-20 12:37:21
5
Deanna ๐โจ :
did they baptize the suitcase? this is nuts ๐ญ
2026-09-20 06:57:59
8
yeehawsoftpaw :
Was there a flood in the plane wtf
2026-09-19 20:21:19
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Angela | UGC Creator :
Southwest make this right!!
2026-09-24 04:42:27
0
Nerdy :
To be fair if theyโre in the process of loading stuff and it starts storming, they have to drop everything and go inside until it drops. Granted they should be covered but it could also happen with any airline.
2026-09-19 19:15:40
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Livindaybyday :
Was this a carry on or checked? Iโm flying with Southwest for the first time with my kids next month and now Iโm nervous ๐ณ
2026-09-19 22:49:16
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Ari ์ ์ฌ์ฅ :
Omg?! This is crazy ๐ญ
2026-09-19 16:50:05
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curvystan :
Like how???
2026-09-19 18:26:29
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Nicole๐Reina :
Same thing happened to me left my shit out in the rain for hours ๐ญ
2026-09-20 00:54:45
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IgotNothingbuttime :
That bag is small, why did u check it in and not do carry on?
2026-09-19 20:35:28
4
Momma26 :
Was it raining? If the luggage sat outside, the rain can soak through the zippers. Happened to me in Florida.
2026-09-20 13:29:57
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_flacka98 :
i did not know water could get inside a suitcase. Good to know nowโฆ
2026-09-20 17:15:57
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RubyTalksDC :
How did it get so wet??
2026-09-20 02:03:35
4
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