@owner_dot_com: Your team should never have to choose between keeping a customer happy and protecting their own dignity.👇🏼 If you have a consistently rude or abusive guest, don't leave your team guessing what to do. Build an SOP: 🟢 First incident: Manager steps in and attempts to de-escalate. 🟢 Continued abuse: Clearly explain the behaviour isn't acceptable. 🟢 If it continues: End the interaction and ask the guest to leave. 🟢 Repeat offender: Document the incident and consider refusing future service. 🟢 Always: Give employees a clear escalation path so they know a manager has their back. Hospitality means taking care of your guests and your team. You don't need to tolerate abusive behaviour to provide great service. Follow for more restaurant operations and management tips!
Every Chinese takeout place tells you 10 minutes when you order and that shit is ready in eight minutes😂
2026-09-22 00:07:50
11
Ab :
I’m not gonna come to your place. Customer is always right unless I’m making with you make pizza.
2026-09-22 02:32:21
1
Morgan’s Flock :
Yes normalize not selling to just anyone
2026-09-21 23:32:06
13
Dragonreborn813 :
never give a range say "about" x long.
2026-09-21 23:10:24
2
Nick :
I think you shouldn’t have done that personally if I had a customer cursing or any type of annoying customer always try offer a credit or a free side ALWAYS cheaper. This also gives same satisfaction and makes store money still
2026-09-21 21:17:19
0
Dagaroth :
Definitely some customers that aren’t worth keeping. They will try to nickel and dime you or try to get a deal or something for free every damn time.
2026-09-21 23:15:04
3
gimmeurkidneys63 :
"it'll be at least 10 minutes"
2026-09-23 02:32:36
0
Troy Pauly Mouni :
No pizza for you!!!
2026-09-21 23:07:26
4
He who draws monster :
Agreed some people can’t be helped
2026-09-22 14:18:01
0
Rolin Dahlquist :
I never give them a exact time its always about such and such time. I have had said "10 minutes or so " and got asked "what do you mean or so" I didn't say anything but in my head I said "well it means it could be 8 minutes or even up to 15"
2026-09-21 23:57:02
1
Mariah :
I had a Mimi
2026-09-23 06:23:35
0
Cecilia Aguayo :
Yup
2026-09-22 00:09:35
0
Crash Override :
I would never refund her for 2 mins delay
2026-09-22 05:38:13
0
joshadams911 :
She came back cause she got it free once
2026-09-21 23:29:04
3
Kamuela :
the last time I went to eat pizza I was drugged and robbed😏
2026-09-23 05:19:54
1
Kristin Ausume :
It’ll be ready when it’s ready now SIDDOOOOOWN!!!!!!
2026-09-23 05:00:38
0
HULKonem :
It should be normal to refuse a customer service who is a constant problem instead of management and corporate forcing their employees to deal with a bad customer constantly.
2026-09-24 05:36:38
0
Lambo :
😵💫
2026-09-22 03:20:29
0
Michael Bermudez :
😳😳😳
2026-09-22 00:12:55
0
Mathew Lynaugh 🦖 :
Soup Nazi was right all along, NO SOUP FOR YOU!
2026-09-22 22:53:57
1
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