@owner_dot_com: Your team should never have to choose between keeping a customer happy and protecting their own dignity.👇🏼 If you have a consistently rude or abusive guest, don't leave your team guessing what to do. Build an SOP: 🟢 First incident: Manager steps in and attempts to de-escalate. 🟢 Continued abuse: Clearly explain the behaviour isn't acceptable. 🟢 If it continues: End the interaction and ask the guest to leave. 🟢 Repeat offender: Document the incident and consider refusing future service. 🟢 Always: Give employees a clear escalation path so they know a manager has their back. Hospitality means taking care of your guests and your team. You don't need to tolerate abusive behaviour to provide great service. Follow for more restaurant operations and management tips!

Owner
Owner
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Region: US
Monday 21 September 2026 21:06:41 GMT
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c.v.designsart
Chris V. :
Every Chinese takeout place tells you 10 minutes when you order and that shit is ready in eight minutes😂
2026-09-22 00:07:50
11
ab193655
Ab :
I’m not gonna come to your place. Customer is always right unless I’m making with you make pizza.
2026-09-22 02:32:21
1
morgans.flock
Morgan’s Flock :
Yes normalize not selling to just anyone
2026-09-21 23:32:06
13
dragonreborn813
Dragonreborn813 :
never give a range say "about" x long.
2026-09-21 23:10:24
2
1of1nickz
Nick :
I think you shouldn’t have done that personally if I had a customer cursing or any type of annoying customer always try offer a credit or a free side ALWAYS cheaper. This also gives same satisfaction and makes store money still
2026-09-21 21:17:19
0
dagaroth8
Dagaroth :
Definitely some customers that aren’t worth keeping. They will try to nickel and dime you or try to get a deal or something for free every damn time.
2026-09-21 23:15:04
3
thebeefione
gimmeurkidneys63 :
"it'll be at least 10 minutes"
2026-09-23 02:32:36
0
troyeverything4ever
Troy Pauly Mouni :
No pizza for you!!!
2026-09-21 23:07:26
4
hewhodrawsmonsters
He who draws monster :
Agreed some people can’t be helped
2026-09-22 14:18:01
0
rolindahlquist
Rolin Dahlquist :
I never give them a exact time its always about such and such time. I have had said "10 minutes or so " and got asked "what do you mean or so" I didn't say anything but in my head I said "well it means it could be 8 minutes or even up to 15"
2026-09-21 23:57:02
1
annahugh71
Mariah :
I had a Mimi
2026-09-23 06:23:35
0
ceciliaaguayo1617
Cecilia Aguayo :
Yup
2026-09-22 00:09:35
0
crashoverride88888
Crash Override :
I would never refund her for 2 mins delay
2026-09-22 05:38:13
0
joshadams911
joshadams911 :
She came back cause she got it free once
2026-09-21 23:29:04
3
kamuela007
Kamuela :
the last time I went to eat pizza I was drugged and robbed😏
2026-09-23 05:19:54
1
kristinausume
Kristin Ausume :
It’ll be ready when it’s ready now SIDDOOOOOWN!!!!!!
2026-09-23 05:00:38
0
hulkonem
HULKonem :
It should be normal to refuse a customer service who is a constant problem instead of management and corporate forcing their employees to deal with a bad customer constantly.
2026-09-24 05:36:38
0
lamb0rghi
Lambo :
😵‍💫
2026-09-22 03:20:29
0
triple_____p
Michael Bermudez :
😳😳😳
2026-09-22 00:12:55
0
lynusxxi
Mathew Lynaugh 🦖 :
Soup Nazi was right all along, NO SOUP FOR YOU!
2026-09-22 22:53:57
1
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