angerandautism
Region: US
Friday 25 September 2026 23:19:08 GMT
11300
1141
78
16
Music
Download
Comments
BrattyLittleRuby :
I would sit back and literally say 'just let me know when it's my turn to speak'
2026-09-26 00:36:41
86
Chrys 💛💜 🤍 🖤 :
My manager put a lil sign on my desk that said “don’t match their energy”.😂😂😂
2026-09-26 11:30:49
0
Timbrel & Lyre :
honestly i do this all the time. just let people talk themselves out. if they're angry they'll get tired, but its also a good way to just interact imo. people will talk when given the space. they usually want to be heard, not given solutions.
2026-09-25 23:36:14
30
Savannah 🐱 :
Ah yeah, had a lady on the phone complain because she forgot to download a file that expired 6 months prior. It was in the paperwork stating that after she had purchased it, when she called and I told her the protocol, and was being nice enough to offer a refund, she still tried tearing into me and saying “you need to learn to do your job” so I paused until she asked if I was still there, I said “yes, I’m just waiting for you to teach me how to do my job.” And that immediately shut her up.
2026-09-26 15:33:46
1
Elaine :
I had a customer who wanted us to fix stuff for free because he didn’t know what he was doing. We offered training that he would have to pay for. He would say “I know everything and I want you to fix it as free support” I effectively said No, pay for training or pay for a consultant. No amount of aggression worked for him
2026-09-26 00:11:15
42
SheriBerry68 :
It’s the customer-service version of grey rocking. I’m sad that it took me several years of customer service before I finally figured it out
2026-09-26 00:06:34
38
Deus_ira :
Yup, that or just hang up, if that's feasible.
2026-09-25 23:43:38
9
Moon Mitch :
Yep. Throw a wet blanket over it. They're coming to you for something. You're always in control.
2026-09-25 23:43:57
15
RatKing :
as someone who works in a center and have been told to do this lol they get so deflated once let them do their thing
2026-09-26 01:44:37
12
Gwendolyn Fraser :
💯% accurate. I just let them rant until they get uncomfortable by my silence.
2026-09-26 01:29:37
9
🧚♂️ 🦋 soleil.and.soul🫧 ☀️ :
And 10/10, they realize there’s no issue- they just want what they can’t have. My favorite thing to say once they finally quiet down was “are you done?”
2026-09-25 23:45:29
16
ladymc205 :
This really does work. I do it all time
2026-09-26 02:58:31
4
NotSoPerfectlyMe❌🔵 :
I have that mama/ teacher voice that, while still very nice, still carries the ‘if you don’t calm your little a**down…’ it works🤷🏻♀️my husband and daughter laugh at how I ‘gentle parent’ my difficult callers.
2026-09-26 03:02:35
1
MrTattyBojangles :
When taking escalations with an interrupter, I speak very softly, forcing them to quiet down and listen.
2026-09-26 10:00:26
3
big time bunny fan :
lol yes. it's so funny hearing them at the end when they sputter out.
2026-09-26 01:00:43
6
Laurie Morgan :
The listening ear and the cool down hold.
2026-09-26 00:05:20
6
Habitual Linestepper :
The greyrock.
2026-09-26 01:36:33
0
ProfessorBees :
this is just how me and my mother talk oof
2026-09-26 05:54:25
1
D.j.m. :
Yep. Just let them get it out, and tell your boss to listen to the recording.
2026-09-26 01:19:42
3
Sharyn :
I've taught my trainees that when someone calls pissed off, let them get it all out. do not say ANYTHING until they are done, THEN fix their problem.
2026-09-26 05:10:43
2
Fijjkxi he/him ✨💕 :
Does this work on parents? 😅
2026-09-25 23:37:53
0
TheMedic01 :
people would ask how do you deal with yelling customers I'd point to the volume button much more manageable
2026-09-26 01:43:11
1
Palm ID :
Yep. Whether it was in the training or not, you learn real quick that going "Sir- Sir let me- Sir" isn't gonna get you anywhere. So just mute yourself, lower the volume, and enjoy your mandatory break. You will always have one 20 minute call, it's inevitable.
2026-09-26 01:53:10
1
RoadTheExile :
When I did call center stuff I found the disengage method was the best as well. Pull my phone out and scroll Reddit while they yell and tucker themselves out
2026-09-26 01:35:32
1
louisa_ferncliffe :
You are exactly correct. 💯
2026-09-26 00:38:18
1
To see more videos from user @angerandautism, please go to the Tikwm
homepage.
