@brockmesarich: Company knowledge becomes more useful when customers can ask questions about it directly. Dify helps teams create AI assistants grounded in their own guides and support material. The workflow can control what information the assistant uses and when a person should step in. That makes it useful for repeat questions without turning every answer into a generic chatbot response. Teams can test the experience against real customer questions before making it public. #ai #aitools #dify #aiagents #opensource

Brock Mesarich

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Thursday 01 October 2026 12:18:18 GMT