@officialsusanumoh1: Have you ever been to the bank with ONE problem. And left with the same problem… plus the names of three departments responsible for it. 😭 “Customer Service has escalated it.” “Operations is working on it.” “It’s now with Head Office.” Everybody knew where your complaint had gone. And yet nobody could tell you when the problem would be solved. And this is where I have a problem with the word *escalated.* Customers don’t care how many departments their complaint has visited. We care whether somebody owns it enough to get it resolved. Please tell me I’m not alone 😂 Have you ever been passed from person to person while everybody insisted they had “done their part”? #CustomerService #BankingInNigeria #Ownership #customerExperience #customerserviceweek

Officialsusanumoh

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Friday 02 October 2026 08:15:45 GMT