꧁༺քǟքǟ.ɮɛǟʀ༻꧂ :
i had enough being a cc agent. working sa one of the top telecom sa Philippines, local acc. with this one experience with one of my calls that snapped me and decided, not anymore. cs called in a very polite manner, and asked for a supervisor. her account was very old, i think 10-15 years na ba. she said, i have no problem with you, just give me a sup because beyond na sa handling mo as agent iyung concern. so, i have this one sup, just talking and laughing with colleagues, i approached and told him about my cs, and he just answered, "handle it", my cs just want to talk with you regarding sa concern niya na beyond sa handling ko and you just reply " handle it" then went back talking sa colleagues. wtf, i felt sorry for the cs and just tears flow eyes ko. not because i can't handle, but because of frustrations na hindi tinulungan ng sup ang cs, and pity because ginanyan cs ko na sobrang tagal na niya believing sa telco nato. that feeling you wanted to help the cs wholeheartedly and you get the reply, "handle it" and went back talking sa colleague? there i decided, cc is not for me.
2026-10-05 02:03:35