@magicalpoltergeist: 🚨 I Went to Cricket for Help… Then the Police Were Called 🚨 I Went to Cricket for Help… Then the Police Were Called I went to Cricket Wireless at 6:53 PM—while the store was still open—because my iPad lost cellular service after an iOS update. I simply needed help getting my service restored. Instead, I felt like I was being pushed out of the store because the employee wanted to leave. When I started recording what was happening, everything escalated. A manager got involved, police were called, and according to my account, my iPad was held until I agreed to delete the recording. I refused. When police arrived, I finally got my iPad back. This was supposed to be a simple customer-service visit. How did it turn into THIS? @CricketWireless — I want corporate to see what happened. Watch the full video and tell me what YOU would have done. #customerserviceproblems #CricketNation #CustomerService #CustomerServiceFail #CricketWireless
So you want someone to stay late because you waited all day ? Sometimes it’s not an easy fix so I don’t blame her at all
2026-10-08 00:09:05
157
Ihatetheknicks :
im on the stores side
2026-10-08 03:53:30
90
𝓙𝓮𝓷𝓷𝔂 🫧 :
Time to switch careers
2026-10-08 22:33:46
0
Alicia Torres :
Don’t go close to closing
2026-10-08 03:01:20
22
Ygeee :
Let me come to your work 8 minutes before closing 😂
2026-10-08 01:07:03
154
Nanacano96 :
You lost me when you told the guy “remember I complained to you the last time about their attitude” cause why do you go back? lol. Let’s hope that after this 2nd bad experience with them, try to consider using better judgment 😂
2026-10-08 01:43:43
22
Princess Maria :
I’ll be like this is my phone I can record at one you don’t pay my phone bill.
2026-10-08 22:37:25
0
Angelojr110 :
I had cricket and they have horrible customer service that’s sad
2026-10-08 04:26:56
7
Rovenus :
Why did you wait until closing time to come? Or am I missing something?
2026-10-07 23:33:32
77
Skydryn :
47 minutes 😭 this a whole youtube video
2026-10-07 23:38:42
49
jazmine93 :
Anytime I call a company or anything, and I hear these people’s voice. I never do business with them.
2026-10-08 00:03:11
25
Justin :
Cricket associate here, our store closes at 7pm but if a customer comes in at 6:59pm we help them no matter what it is. That’s what you’re supposed to do. If she didn’t want to help with a troubleshoot more than 5 minutes before close, they need to look for another worker. That’s lazy.
2026-10-08 03:01:33
5
CreeP :
It’s closing time. What do you expect?
2026-10-08 15:56:33
9
BetoTapia08 :
If that was me i would go to the other store if like you walking to restaurat five min before closig if they seve you will be bad .
2026-10-08 22:15:49
0
ROCKBOTTOM INSULIN :
I don't have time for 45 minutes
2026-10-08 01:58:20
18
harbor area 310 :
What are you talking about those people own own that place so I believe it’s a franchise because I went into one of them and they said they own it. I don’t know how that works.
2026-10-08 01:15:44
5
santiago :
having cricket as a carrie is your first problem
2026-10-08 19:43:21
0
FP :
sticking that phone in her face unnecessary
2026-10-08 12:31:29
5
dom :
honestly 2 things… 1: get away from cricket if you don’t like crap customer service, 2. call customer service instead of making a sales rep do something 6 mins before they close that you can easily have done by customer service. you’re in the wrong man sorry
2026-10-08 01:35:42
11
RUDY :
Bro just contact customer service through the cricket app. They won’t charge you for a new eSIM
2026-10-08 01:21:53
26
pinkbubbles :
he definitely wrong lol most stores are a point of sale yes they can do set up esims and sell you stuff but thats why companies have a customers service hotline just saying making another person’s feel uncomfortable cause you aint get your way is crazy just make a phone call plus it’s illegal to record in most phone stores per policy you walk in the store they are allowed to record you
2026-10-08 02:00:24
9
felicia schmiege :
That’s why I never go back too cricket at all
2026-10-08 00:49:07
6
Barbie off da shelf💕 :
I work in cell phones and the 2 things I hate the most is ppl sitting outside before we open and ppl coming in the last 10 mins of the store closing when had all day to come in
2026-10-08 12:53:18
1
delchxx :
Customer service is dead. “The customer is always right” is dead too. Too many employees do the bare minimum, collect a paycheck, and watch the clock until their shift ends. Nobody seems to take pride in doing a good job anymore.
2026-10-08 04:37:51
2
Mamas1617 :
They close at 7 they still need provide customer service until 7!!
2026-10-08 19:34:41
0
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