@nurjahankhatun321: There's a reason I document everything. When you challenge a decision, your credibility shouldn't depend on who tells the more convincing story. It should come down to the evidence. And there's an important difference between making an allegation and being able to substantiate it. I have the records. I've asked for the evidence behind the decision. I'm still waiting for those answers. Accountability works both ways. #YouDontNeedPermissionToRise #WhereIsMyRefund #EvidenceMatters #Accountability #ConsumerRights