@sarayahhernandez: My last cancellation video that went viral so many people argued that if they are a good long-term client, give them grace. A lot of the times we do give our clients grace but here’s the issue when you give grace. It becomes a pattern. Almost $4000 in loss income, one client. Imagine that over 40 stylist?!

Sarayah Hernandez
Sarayah Hernandez
Open In TikTok:
Region: US
Friday 16 October 2026 14:43:22 GMT
1129345
89656
1245
658

Music

Download

Comments

jonpacific
Jon Pacific :
I don’t think I’ve gotten my hair cut 27 times since 2024.
2026-10-16 16:21:08
17958
lefthimonred_
lefthimonred :
27? i'm scared to cancel once lol
2026-10-16 15:41:22
19267
kkholiday89
kayla :
I’m shocked yall let her do this for so long! I fire clients after two consecutive last minute cancellations
2026-10-16 15:37:19
8523
amanda1235722
Amanda123 ❌️ :
Grace is for 1 or 2 cancelations...not 27😳
2026-10-16 17:01:08
4692
madisonspiegelberg
Madison || SAHM 🤍🧺🕊️ :
Wow! 27 cancelations since May 2024. That’s a cancellation every month she’s been a customer. My hair stylists would have charged me on the first cancellation!
2026-10-16 15:30:17
19698
allymcd1127
Allyson McDonald :
And then all of a sudden she can come in 🙄
2026-10-16 15:49:52
2565
kellis13
Kellis :
Ban the client. Don’t engage in a long winded conversation
2026-10-16 16:24:48
1104
jessblushsalon
Jess | STL Hair Loss Expert :
that's a ton. 9 a year! almost once a month
2026-10-16 15:18:57
4471
bre.heart
bre.heart :
the fact that your voice isn’t shaking… couldn’t be me
2026-10-16 16:17:35
2609
itsmaggieperkins
Maggie Perkins 🍉 :
I don’t think I’ve done anything 27 times much less canceled that much
2026-10-17 01:00:39
830
timmyoceans
timmyoceans :
I will start over the sentence EVERY SINGLE TIME I’m interrupted. I will straight up say the same words 4-5 times until I can say the whole sentence.
2026-10-16 16:24:13
1786
nolapeachtee
Tee Denise ⚜️ :
It’s time to fire her as a client. That’s excessive.
2026-10-16 16:19:35
745
curlyemmy_
emily_ :
Oh no ma’am, after the third time, she would’ve been blocked !
2026-10-16 16:25:25
824
angel.thehairgod
angel.thehairgod :
It’s unfortunate cause when people cancel last minute it’s hard for some to get that slot covered. And it’s unfair to clients who want to get in
2026-10-16 15:06:07
1832
gwynethpaltrowburneracct
alexsalad :
You owe her NOTHING. Tell her to kick rocks and annoy someone else.
2026-10-16 21:29:24
87
dollars_and_pesos
GC :
1 cancellation is life happening, 2 is pushing it, 3 is giving grace. After that, it’s pure disrespect.
2026-10-16 23:40:42
98
funnymanwalking
tiktok :
omg your ring stack is everything
2026-11-04 16:33:28
0
karmaxoxo8
Karma Xoxo :
Just ban them at this point the money is not worth the headache.
2026-10-16 22:23:37
70
amycanning_2000
Amy ❤️‍🔥 :
This is why you have to charge the cancellation fee right from the start, It weeds out disrespectful clients from the start
2026-10-16 16:41:00
769
bball4148
BBall :
Grace is for mistakes….not patterns.
2026-10-16 19:30:26
343
kamikakason
Kakason :
CHARGE IT 27 TIMES🗣️🗣️🗣️🗣️
2026-10-16 16:11:52
944
slow_n_sorta_upset
Dubya :
Give them an inch and they’ll take a mile. People get exceptions that unfortunately become expectations.
2026-10-16 21:09:37
31
vivalalex_xo
Alexis ✨ | Beauty & Lifestyle :
27?! I panic about 1
2026-10-16 16:27:11
92
barbihaack
BarbaraRae :
I think if I totaled up all my cancellations for the last 2 years for ALL CLIENTS it would be less than 27
2026-10-16 15:36:04
973
kaybeemi
KB :
Charge the card. Hang up the phone. How are you possibly booking another appointment with this person after that call?
2026-10-16 18:17:31
87
To see more videos from user @sarayahhernandez, please go to the Tikwm homepage.

Other Videos


About