@channelnewsasia: Joan Seng joined Conrad Singapore Marina Bay as a receptionist in 2009. Today, she's taking on a new leadership role overseas. How did she go from working at the front desk to becoming a hotel manager in Bali? From employer-sponsored studies to leadership training, see how investing in employees can open doors to new career opportunities. Watch Workforce Transformation: People At The Core. In partnership with Skills and Workforce Development Agency. @swda_sg #cnainsider #workforce #careerdevelopment #hospitality

CNA
CNA
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Region: SG
Monday 19 October 2026 12:00:00 GMT
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bubble_tea_forever
bubble_tea_forever :
If the duty manager is responsible for all that, what does the general manager do?
2026-10-19 12:44:53
161
towelofwet3188
cheesus :
she's 47?? she looks like she's 30 sia
2026-10-19 14:02:34
312
afiqueyusoff
Afiqueyusoff :
work with her once when i was a part timer porter in conrad marina 10yrs back. such a nice lady! good luck in conrad bali Joan!
2026-10-29 16:32:52
6
srikarthig88
Sri karthigeyan Selv :
Congrats Joan! She was my classmate and proj group mate during our degree and a very humble person. All the best to you!
2026-10-19 13:43:02
57
naim66550
Naim :
That's great...Its almost a miracle.... Almost unheard off, from FO to HM, without having the experience of becoming Director of Rooms or Director of Operations.... Even with 9 months of training that's a huge ask.... Some people were DOO or F&B director for years, and still didn't get a chance... So to have the Programme to bypass it all, I think its great for the future hoteliers, without having to go through so many ranks.... Of course I think in Singapore context, nobody will give a chance to FO promote to HM all the way
2026-10-19 12:22:15
24
sintiayuliani4
Sintia Yuliani :
I wna stay in conrad bali just so i can meet her teehee she looks like she enjoys her job alot
2026-10-19 14:12:39
23
alfa62818
Alfa :
I worked 4 years n 4 months in a Hotel. It was tough. Until covid happened and gave me an exit . Never missed it. All the best to u. U r thriving. 🙏🙏🙏
2026-10-20 00:02:49
8
ben2x81
BS :
welcome to Bali...[Heartwarming]
2026-10-20 00:01:53
3
soff0473
soff :
Not everyone is fortunate to get into Hilton either you need to bribe someone or have a close connection to get a job
2026-10-19 14:39:13
2
lostlokal
Lost Lokal :
Seeing this video inspires me even more to work harder! 😂 I started as a houseman just to gain hotel experience because my degree is in Biology. From there, I got promoted to Housekeeping Supervisor, then Manager, and now I’ve had opportunities in Front Office and Reservations. I’m hoping to get the opportunity to be sponsored for further studies one day and eventually become a GM! For now, I’m enjoying the journey and feeling blessed to have employers who recognise and value my potential. Still a long way to go, but this video motivates me even more to keep pushing! Hard work really does open doors. 🙏
2026-10-19 20:35:57
9
chipmunk13144
chipmunk1314 :
chance and of course mentor that spot her potential and she lives up to that potential given
2026-10-19 13:25:19
9
zeeyoulaterd
z𖤓 :
Wow concierge with golden keys!
2026-10-19 14:31:48
4
newuone
UoonUone :
good luck 🤞
2026-10-20 03:35:00
1
missmofet1
missm0fet :
i’ve never heard anyone pronounce year like that
2026-10-19 16:30:45
3
laziji16
laziji16 :
Really makes me wonder, what's the agenda for this news report? Also the hr got a bad vibe.
2026-10-20 14:48:31
0
motherofwhiffs
motherofwhiffs :
used to “intern” at conrad for 1-2 weeks when I was 15 or 16. It was a programme from sec school… 💔💔 compulsory high heels + long standing hours was tough.
2026-10-19 19:48:10
0
theuglyducklings18
uglyducks :
3 yrs ago ,i met ms patsy ang in doubletree melaka ,also happy be part of hilton staff ❤️
2026-10-20 10:06:52
0
fight_4_future
Lee :
See you in Bali
2026-10-19 13:29:09
0
reebok547
Reebok :
Budak Poli
2026-10-19 13:22:59
0
beautyinfluensir
Beauty Consultants :
She looks like some one
2026-10-19 13:14:33
0
greencabinet
goonsasa :
happy for her....
2026-10-20 00:46:14
0
chantelle2888
Chantelle :
Joan, can we get the Christmas Conrad bears before you leave please?
2026-10-19 18:46:21
0
joe.campbell29
Joe Campbell :
congratulations 👏
2026-10-19 12:31:17
0
amirdadkhan77
ShoppwithMirhan :
it enlighting to see top management asking staff opinion instead of ordering around like a boss,ground staff know more about the client.😁
2026-10-19 13:21:31
15
muhdirfaanbinrosz
Mr Secret :
She's a nice and awesome DM.
2026-10-19 15:02:15
2
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