You my friend just got a new follower. Making a video and explaining to people to what has happened to their orders besides ghosting them and also giving them a coupon code 👏 🏆.
2026-10-26 16:15:55
0
FiliRican's Fragrances :
This is great leadership (own your stuff) and communication this is a great leadership by example
2026-10-26 16:08:34
0
HonestD :
Acknowledging, apologizing, AND offering a solution. This is why I Love Kumbra!
2026-10-26 04:58:51
0
Dr. TaeLove :
Gotta love accountability
2026-10-17 16:20:11
14
Cori.s :
👏So kind and genuine. I’m sure it will be worth the wait. Thank you for offering these solutions❤️
2026-10-17 16:47:29
5
NeevaP ❌ :
Other companies take note on GOOD CUSTOMER SERVICE.
2026-10-20 01:35:14
3
🎀 Nessa 🎀 :
As a bussiness owner I applaud you for doing this. I know how hard it is to do a video like this. You have a customer for life. This is how you handle things! other companies need to learn from you[Red heart]
2026-10-17 15:51:44
3
ItMakesScents :
I didn’t even buy from you and this makes me want to 🫡. Respect
2026-10-17 22:29:14
3
Sugared Sillage⚓️ :
I will always support you because I’ve never seen another company come on and say sorry and compensate and give free gifts! You are such a great person I know you didn’t mean for this to happen! I hope TikTok will work with you
2026-10-17 15:34:45
8
🎀☘️JennyB5ft3☘️🎀 :
I will purchase from you in the future now SOLELY because of your outstanding business ethics! THANK YOU FOR BEING YOUUUUU!!!! Bless y'all ALWAYS!
2026-10-25 15:27:57
1
Sweet Sarah’s Scents :
From one business owner to another, I absolutely love how you handled this. The best you can do is what you did…be honest and own the issues. You rock. Nice to meet you, my friend. I’m Sarah 🤘🏻💜
2026-10-17 22:07:17
6
💜🫶🏻Ruthie-1/2 of KYRU🫶🏻💜 :
My question is if you know that they will not ship out on time, wouldn’t a good resolution be to allow customers to cancel their orders? I see that the items in question are still being sold but have an anticipated ship date after November 1st.
2026-10-18 15:30:41
3
Ashley | Scent Talk :
Incredible way to take ownership! I’m excited for what’s coming out. I can handle a little longer. Hopefully TT will allow for the delay!!
2026-10-17 15:45:09
7
Liz_ScentVibes ✨️🌸😌 :
I purchased something in the past but this is very responsive and respectful. thisnis how more business should run their business 💜💜💜
2026-10-17 22:53:34
3
Jaben4Real :
Stand up guy right here! I love sincerity!
2026-10-17 19:02:17
3
Junito Bruno :
This is why I love work with this company. He’s such an amazing person and this is the type of company you wanna buy from
2026-10-17 15:26:21
11
Scent-ual Mary :
🙌🙌🙌 best company ever, worth the wait for sure 💕
2026-10-17 15:53:12
4
Sisters no cap| Perfume Queens :
We love and appreciate you so much. And will support and promote always 💗💗
2026-10-17 15:41:07
4
cheapies 😁 :
that sucks...
2026-10-19 01:39:36
1
nerolicannoli :
Being honest is key!
2026-10-17 17:07:34
2
Jason_thatsme_ :
I’m
2026-10-17 23:45:52
0
Xo, Ro 💋 :
You’re the best!!!! This is why I love Kumbra With Love!!!
2026-10-17 23:20:07
4
RoRo 🌹 :
We will wait patiently for our orders [Heartwarming] Hopefully TikTok doesn't cancell the orders and the mini Live is just so we can buy more [Big LOL]
2026-10-18 13:32:49
1
Saoirse Grace :
Worth the wait snd appreciate your letting us know what's going on [Heartwarming]
2026-10-17 22:14:15
1
To see more videos from user @perfumora_us, please go to the Tikwm
homepage.