todd_captain_redbeard
Region: US
Thursday 22 October 2026 21:52:50 GMT
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Samwise :
No response on ticket for 30 days, close it, notes: No response. 2 minutes later user reopens "This is still a problem not resolved".
2026-10-22 23:47:24
198
Leo :
Wow I never knew what happened after saying thank you 🤣 I get it why would that pisses IT . But then, the users should be handed a do’s and don’t guide🧐
2026-10-23 15:24:58
0
Lutherdawg :
true, but then it counts as double making you look more productive
2026-10-22 22:13:39
426
Lindsey Ly5350 :
What's worse is they reopen that ticket for another issue unrelated issue to the ticket.
2026-10-23 15:01:13
0
B :
Well now that I know that trying to be polite may be frowned upon, I'm definitely going to be polite. [Heartwarming]
2026-10-23 09:36:17
16
MeaAvaminus :
This ticket is now solved. There is no need to respond unless you would like to reopen the case. If you do not wish to reopen this ticket for another 30 days there is no need to reply. “Great, thanks!!”
2026-10-23 07:19:10
3
Nemo💙Nemo❌️ :
Closes tickets after weeks, end user reopens the ticket, then 5 minutes later adds a note "no longer an issue, and can be closed."
2026-10-23 02:21:58
13
NeoMatrix :
Or you get 1, then 100 more pop up for the same issue.
2026-10-23 01:27:45
1
NotChris :
Every damn time….
2026-10-23 10:56:17
1
Red💋Velvet :
Lowkey the part I hate most about creating tickets. I’m POLITE and I have MANNERS. I want to say thank you 😭 Especially if it’s a ticket that took a while to complete.
2026-10-23 04:53:01
2
Keisha Girl 🎀 :
🙂 it’s me , I reopen tickets if I don’t like the response
2026-10-23 01:54:19
4
Ug_Gene :
When you receive a call after hours, get logged in, call back location and they say they’re all set and will call help desk tomorrow morning…. 😠
2026-10-23 02:41:24
1
Mackenzi :
ive worked a few places where this hurts metrics 😭
2026-10-23 00:12:32
2
05Oliver22 :
Well, make a rule so it doesn’t open if a response received within 8 hours, geez
2026-10-23 00:58:15
3
speedkinggaming7 :
Nah it’s a sigh of relief that they didn’t reopen it for a problem.
2026-10-22 23:31:05
2
fmcpt_2003 :
Literally happened to me earlier. It says please do not respond as it will re-open the ticket, like dude..tf, we doing?!…🤯😂
2026-10-23 00:08:08
1
Arland :
In my experience don’t say you fixed the “problem” I reported. So now I escalate the ticket
2026-10-23 03:46:13
1
thecrablander :
I'm fighting my impulse to say "thanks" every time 😭
2026-10-23 00:59:12
1
jonShones :
IT telling me to open another ticket to fix that ticket and never answering the second one. then closing the original
2026-10-22 23:47:24
1
renay8312 :
I close it right back
2026-10-23 14:24:11
0
EricitoReno :
6 days (warning at 2, and 4, then close on 6) and once it is closed there's no reopening. Not messing with these KPIs. lol But seriously, why can't these systems see if it's just a thank you and auto reply with a CSAT, "I believe you missed this, can you write thank you after the Thumbs up or 5 stars?" lol. I don't know.... I'm all over the place today.
2026-10-23 15:30:02
0
SJJ :
me and tiktok
2026-10-23 10:59:05
0
NickVe :
🤭...had no clue...Apologies 😂
2026-10-23 13:41:57
0
popesaurusrex :
oh
2026-10-23 12:44:40
0
Ethan Redstrike :
Me: sorry bro forgot
2026-10-23 00:13:42
0
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