Our Nightmare With a Moving Company (The company’s name will not be disclosed until the investigation has been completed.) We hired a moving company based in Charlotte, NC, to move our belongings from Nashville, TN, to San Antonio, TX. Before hiring them, I researched reviews because of the scams and horror stories I had heard. Little did I know that Google reviews could be removed. On August 5, 2026, we received an initial quote of $8,089.00 after providing an inventory of our belongings. The representative explained the moving process and assured us that our belongings would be delivered within 10 business days. Since my husband’s employer was reimbursing our moving expenses, we moved forward based on the original quote. Throughout the process, we received conflicting information from multiple representatives, and we were repeatedly told there would be additional charges. We were assured that removing items from the shipment would reduce our quote and potentially result in a reimbursement. However, two days before pickup, we were quoted an additional $1,400. To avoid that expense, we rented a U-Haul trailer to transport some of our belongings ourselves, which the original representative approved. The day before our move, we were given a pickup window of 10 a.m. to 1 p.m. On October 8, our moving day, my husband received a call requesting payment through Zelle, despite having been told he could pay in cash, as specified in our contract. During that call, the representative apparently believed she had placed my husband on hold or muted the phone. We overheard her speaking negatively about my husband, misrepresenting what he had said, and making disparaging remarks about other customers and employees. I recorded the conversation. Once she realized we were still connected, she went quiet. We never received a follow-up call. The movers arrived at approximately 1:45 p.m., 45 minutes after our scheduled window ended, without any prior notification of the delay. They arrived in a U-Haul truck, and we had never been informed that a third-party crew would be handling our belongings. The movers told us they had been waiting in a parking lot for approximately an hour and had experienced payment issues with the company. Despite this, the movers themselves were kind and handled our belongings carefully. At pickup, we were told we owed an additional $500, despite removing multiple bulky items from the shipment. After arguing with the same representative, she reduced the additional charges by $400. She also claimed we had been charged $1,000 for “expedited pickup,” despite this fee never being disclosed during our initial conversation on August 5. She insisted the fee was in our contract but refused to show us where. When I requested a supervisor or a phone number to contact one, she refused. I have a recording of this conversation as well. Before leaving, the foreman provided my husband with the name of the facility where our belongings were being stored and the unit number. He asked us not to tell the company he had shared this information because he feared losing his contract. He also stated that he did not like “shady people.” We have text messages documenting this interaction, along with messages that appear to show the foreman accidentally sending my husband a text intended for another crew member referencing a scratch on my husband’s computer desk. Screenshots are attached. We have retained recordings, text messages, and other documentation supporting our account of these events. We are withholding the company’s name until the investigation is complete. We hired this company expecting honest communication, transparent pricing, and professional service. Instead, we experienced conflicting information, unexpected charges, unprofessional conduct, and a refusal to provide answers or allow us to speak with a supervisor. We will share further updates as we are able. Please tag news stations in North Carolina. #fyp #foryou fyp - @user7037355331615