@nevertrust_a_fart: Now some medical offices do have a cancellation policy with a certain timeframe that you must cancel the appointment within to avoid a fee , but other than that all you gotta do is tell me you need to cancel and would like to reschedule if that’s the case. If not, I just wanna cancel and we’re done. ##wfh##customerservice##medicaloffice
“Please tell my doctor I’m sorry” I’m not telling them anything 😂
2026-10-30 11:50:42
356
StinaMtz :
I like to know the reason lol
2026-10-30 02:24:26
2053
mollyisreading📚 :
This is YOUR office. Mine needs a reason or you’re getting a fee
2026-10-30 10:37:21
1049
SharonLM :
I work in pain management. We want to know! I understand you don’t care but we do!
2026-10-29 23:58:08
671
PNWGal :
I literally canceled my doctors appointment last week and the first thing that she asked me was why?
2026-10-29 22:55:56
5131
soulkissed2003 :
actually, no. because if you cancel too often and especially if you don't give a reason, they will hold it against you. i worked in the industry.
2026-10-29 23:46:04
417
Tiffanie :
We do because it determines if we charge a fee or not
2026-10-30 00:24:59
226
JadaCymoan :
PLEASSEEEEEEEEEE stop over explaining. Explain to your doctor NOT US
2026-10-30 15:26:02
1
Jo🍉 :
Most doctors offices, do Care especially oncology urologist, cardiologist those office specifically do care and a lot of primary care offices Do care, if you as a person in the medical office field do not care. You should just answer the phone like that when a person calls before they can talk, just say if you’re gonna cancel your appointment just say you need to cancel your appointment. I do not give a fuck why you need to cancel it and it just saves you a couple minutes of them explaining it why they feel bad or why a medical health situation came up and they need to cancel it. it’s a simple as that.
2026-10-30 16:26:51
0
AdaPotato93 :
they always ask why 😭😭
2026-10-31 05:16:15
0
Nichole :
if its short notice we do care, if ur calling way in advance we dont care.
2026-10-30 01:56:51
229
user325911222 :
My old office would make us ask. And we had to notate the reason.
2026-10-30 16:05:46
0
riotballz :
Crazy enough I don’t give a reason and they always ask me “and what’s the reason for the cancellation?”
2026-10-31 05:50:41
0
cindy :
it took me this many years to. know this 😂🤣
2026-10-31 05:39:13
0
Claudia :
If it’s lack of transportation we can do video/phone call appointment. Just one example of why we DO want to know and help patients get the care they need.
2026-10-30 00:07:35
72
GraceandPurposeCo. :
No, please tell me why. I’m not a receptionist. I work in billing and sometimes some of the calls come to me. But if you’re canceling cuz you’re worried about your copay/balance, I will work something out for you just so you don’t miss your appt and get the treatment you need,especially if it’s for a kid. 🥺
2026-10-30 02:35:37
19
prisccillaac :
nope i always ask for a reason to document it.
2026-10-30 00:47:21
73
R&RJ CLAY :
I cancelled one last week and they asked why
2026-10-30 16:15:33
24
Monique Nicole :
I never ask why because I do not care.
2026-10-29 23:04:39
35
Y2K :
You say that and then we get charged a $100 cancellation fee
2026-10-30 00:31:17
35
TheGirlWithin :
Except when they ask for a reason and say it's for "documentation purposes"
2026-10-29 23:25:57
33
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