@lumaivoltd: Everything is urgent. Here's how to decide what moves first. When three "urgent" jobs land at once: 1. List each one: what it is, when it's actually due, how long it takes and who is free. 2. Find the real deadline. Ask what happens if it's late. 3. Agree the top priority with whoever sets the priorities. 4. Say what moves. Hand another job to someone who's free, or give it a new time. Don't just squeeze it in. 5. Set a time to check in again. Copy this when something new lands: I can finish [A] by [time]. Taking on [B] means [A] moves to [time]. Which should come first? An illustrative process example from Lumaivo. Who on your team decides what moves first?