@behindthecalllight: When a resident is stuck on a worry, don't argue the facts. Listen for the feeling underneath, let them talk, then gently guide to the next step. Calm first, then care. $10 Starter Pack: https://safeathome.gumroad.com/l/cna-clarity-care-starter-pack Music: Meditation Impromptu 01 Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/