@katewaterfallhill: Jason says his team is under-resourced. William says the margins are down. And Linda thinks she’s the poor soul stuck in the middle trying to keep everyone happy. What Linda hasn’t quite grasped is that she’s created both problems. She’s agreed to extra work, additional meetings, more reporting and endless rounds of amends, without once revisiting the scope or the fee with the client. And now she’s telling Jason his team needs to be more efficient. 🙄 If you work in an agency, consultancy or professional services business, you’ll probably recognise this scenario. It’s tempting to say yes to every client request, particularly when you value the relationship and want to be seen as helpful. But those little extras soon add up, and it’s often your team who end up paying the price. In this week’s episode of How to Lead, “Scope Creep: When the Client Keeps Asking for More”, I’m talking about how to spot scope creep early, manage client expectations and have those sometimes awkward conversations without damaging the relationship. Because good client management sometimes means being prepared to challenge the client, rather than expecting your team to absorb everything they ask for. 🎧 Listen to How to Lead wherever you get your podcasts. #HowToLead #ScopeCreep #Leadership #ClientManagement #AgencyLeadership

Leadership Coach - Kate

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Friday 06 November 2026 07:05:02 GMT