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Friday 06 November 2026 12:47:09 GMT
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![As a shift supervisor at his Seattle-area café, Starbucks barista Carl Addison was responsible for the store’s twice-a-week inventory count. In September, the coffee chain introduced a new AI tool—Automated Counting—to automate the process. The tool was supposed to turn a two hour job to a 10 minute one. But Addison discovered that when he aimed the iPad into the oat milk's shiny steel fridge, the app counted reflected cartons, turning 5 real oat milks into 10. After the tool was done away with at thousands of cafés overnight, baristas around the country say they were left in the dark, and sometimes blamed for the AI’s glitches. Milk and beverage items have now returned to being counted and recorded by hand. Read more about why Starbucks abandoned a $10 million AI tool at the link in bio. Slide 1: [Source Photos: mahod84/Adobe Stock, udomsook/Adobe Stock, photomelon/Adobe Stock, phonlamaiphoto/Adobe Stock, PrimeMockup/Adobe Stock, Krafla/Adobe Stock] Slide 3: [Source Photos: mahod84/Adobe Stock, udomsook/Adobe Stock, phonlamaiphoto/Adobe Stock] Slide 5: [Source Photos: photomelon/Adobe Stock, mahod84/Adobe Stock]](/video/cover/7668740694369946911.webp)