@joewrosner: A new member asks about personal training. Your front desk says, “I’ll have one of our trainers give you a call.” When the evening shift takes over, does anyone know who promised that call? I built my first $1.2M personal training team in under 10 months. If I had eight weeks to get a gym ready for the January rush, I’d spend the first four on the people handling moments like that. Weeks 1 and 2 are for choosing your PT lead. Hire someone or promote a coach who follows through and can teach others to do the same. Give them time on the schedule to review consultations, check outstanding callbacks, and coach the team. In weeks 3 and 4, have that lead run a practice signup with the front desk and a trainer. Play the member yourself. Tell the front desk, “I can train twice a week, but I need to finish by 7 so I can get my kids to school.” Book the consultation. See whether the trainer knows that detail when you sit down. If you have to explain your schedule all over again, you’ve found something to fix before January. Have the team agree on where that note goes, who reads it, and who calls if the appointment changes. Follow @joewrosner #GymOwners #PersonalTrainingBusiness #GymManagement #PersonalTrainingSales #JustKeepReaching

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