@beescafeandbistro: I believe in taking responsibility when things go wrong, and I also believe in giving customers the opportunity to have their complaints resolved. As I explained in the video, I didn’t see this customer’s message until this morning. Once I did, I sincerely apologised and offered to replace her meal. We didn’t stop at making that offer. We went ahead to prepare a fresh replacement, and our riders made several attempts to reach her. We’ve called using different numbers and sent messages, but unfortunately, we haven’t received a response or confirmation on how to get the replacement to her. The replacement was ready, and our intention was simply to make things right. I’m sharing this because I believe the full timeline matters, especially when conclusions are being drawn about how we treat our customers. At Bee’s Treat, we are not claiming to be perfect. We are willing to listen, take responsibility and improve whenever we fall short. But I also believe that businesses deserve to have their side of a situation heard. Thank you to everyone who has reached out, encouraged us and continued to support Bee’s Treat. We don’t take your kindness for granted. ❤️ #fastfoodinogbomoso #beescafeandbistro #lautechconnect #ogbomosofoodvendor #ogbomosho

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Wednesday 11 November 2026 13:23:48 GMT