Hello SYBO Support,
I recently returned to Subway Surfers after 3–4 months. Some of my unlocked characters are now missing, and I get the error “Download Failed — Could not connect to the Internet.”
Reward ads and Top Run are also not working. I have tried updating the game, restarting my phone, changing Wi-Fi networks, and changing Private DNS, but nothing helped.
I am not connected to Facebook or Google Play Games. Please help me recover my unlocked characters and fix these issues.
I do not want to lose my current progress, coins, or high score.
Thank you.
2026-11-11 16:37:19
0
notsosecretchannel1 :
I love supporting small creators ❤️
2026-11-11 16:33:59
3
Sazabuzuh :
No coin challenge
2026-11-12 07:36:15
0
David :
Yo, I’m actually doing this
2026-11-11 17:18:58
0
hellg☦️ :
who are you
2026-11-11 16:39:33
5
RenkliGözlüklüElmasTikTok🇹🇷 :
Music:
2026-11-12 10:04:27
0
🌽Maciek🌽agro🚜 smolany🚜 :
first
2026-11-11 16:32:08
1
kenny :
alnasha run is better
2026-11-11 22:16:23
0
aldom secret loki keyboard :
bro coin is not colect
2026-11-12 04:50:32
0
𝒜𝓃𝓃𝒾 <3 :
I love supporting little creators 🥰
2026-11-11 16:32:39
0
GhostLab :
official account btw
2026-11-11 18:06:46
0
juanit.0o :
1st
2026-11-11 16:45:55
0
doggiedits :
how to do this
2026-11-11 17:09:51
0
:
19th comment btw
2026-11-11 16:52:27
0
Muluya 2🌼 :
How I can buy ?
2026-11-12 13:00:16
0
Dmitry|MZT|MSM| :
@
2026-11-11 16:35:02
0
COLE26/27 :
7th
2026-11-11 16:35:45
0
𝓛𝓑𝟏𝟗 :
9
2026-11-11 16:35:55
0
B.s20 :
37th
2026-11-11 16:36:31
0
❀misa༊ :
LOL that's so funny! I already have the new Halloween avatar in the game, it's super fun!
2026-11-11 16:37:17
0
✯𝔣𝔢𝔪𝔰_𝔟𝔞𝔱𝔪𝔞✯ :
tuffff (7th)
2026-11-11 16:36:58
0
SANT1 :
67
2026-11-11 16:45:47
0
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