@officialchadpeterman: Trying to turn every tech into a salesperson is a mistake. Some of them are worth far more somewhere else. I’ve got technicians who are brilliant at the actual work and terrible at the conversation. The old move is to coach them until they quit or you give up. The better move is to stop fighting their wiring. We split our departments into field pros who talk to customers and present options, and production teams who install it right the first time. Play people to their strengths and the whole company gets better. It takes a lot of different skill sets to scale.