Sean Johnson
Region: US
Friday 13 November 2026 18:38:14 GMT
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Justise :
Being rich is a whole different life experience. I lost my earphones at a motel six once. They told me to go buy new ones.
2026-11-14 21:33:38
1087
ItsDocKrys :
I suffer from migraines and could tell I was starting to get one before check-in. I messaged the RC through the app and told them. Of course they asked how they could assist. I said, “oh nothing you can do I just have to lie in a dark quiet room and take my meds. I was reaching out to see if you could turn on In-App Key so i can just go right to my room.” I arrive, my bags were whisked away- I was escorted by a bellman not saying a word (respectfully), and brought directly to my room- which had the shades and curtains closed, my bed turned down, the AC blasting icy air, an eye mask, a wash cloth rolled with lavender oil by my bedside, and the bellman bowed to signal his goodbye, and quietly left. It was so thoughtful and empathetic.
2026-11-14 12:18:05
3751
powrten :
Former concierge here. It was absolutely the best job, and I still utilize my training to this day.
2026-11-14 17:28:06
2027
Bold Mindset :
What gets me is that it's not just for guests. Delivery drivers, people asking for directions, people just walking by all get treated the same way. That's not a policy, that's a culture.
2026-11-14 19:26:53
412
NBA Card Wizard :
The fees they charge allow them to do that
2026-11-15 10:16:18
0
ShiftCraft :
We were staying next door to the Ritz at the Marriott in Aruba. It was my birthday so we planned to just get a drink at the ritz. Chatted with the server and told them it was my birthday and it would be a dream to stay there but it was out of budget. They GREATLY REDUCED the room rate so we could stay there in an ocean front suite! And they gave me this cute little gift bag upon check-in. I’ll never forget how special it was 🥰
2026-11-15 04:57:21
292
Fun Mama Bunnies :
My husband and I sat at their bar, they somehow over heard us talking (basically whispering) about our anniversary and magically a piece of cake appeared with “happy anniversary” piped on it.
2026-11-13 20:16:32
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J~wells :
I hope they get paid well for that
2026-11-13 21:18:16
903
ashabc1234 :
My dad and his new wife mentioned they were on their honeymoon and wanted to know where the pillows in the room were from. He seeiously called me like 2 or 3 times just to tell me how amazing the pillows were and they were sleeping so well because of it. They sent my dad and his new wife 4 pillows. I'm not sure if it was luck or not but the pillows arrived the day they got home.
2026-11-14 07:09:44
453
Morgan Spector’s Beard :
They literally spoiled me rotten in 3 days. I’ve been disappointed by the rest of the world ever since.
2026-11-14 17:30:47
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sues.favorite.finds :
As more companies leave customer service to AI trash, this will become a point of differentiation and ultimately bring businesses back to a higher level of personalized service.
2026-11-15 00:39:51
150
RaeRaeinSoyo :
I used to work at the Ritz Carlton NY Central Park. When we knew a guest was going to a broadway show or a concert, we would have the CD playing in their room when they returned with a hand written note. When the rooms were renovated, they eliminated CD players. But that was so special
2026-11-15 00:07:41
20
Danielle :
“See a need, meet a need” is my work/life mission statement and I’ve tried to also instill in my daughter. Thank you for sharing the RC philosophy!
2026-11-14 13:52:36
235
21remedyy :
Ritz carlton wages in my city is worse than macdonalds
2026-11-15 09:35:47
0
Moe Kushner :
Love this… now let’s go make a Ritz in our sector 👉❤️❤️❤️
2026-11-15 10:15:36
1
Ginger Hill :
The head of guest services at the time came and presented all of this to my MBA class. The credo is the absolute lynchpin, and has stuck with me for many years. One other observation is that the Ritz-Carlton does not go for gimmicks, rebrands, or social media trends. They know who they are and deliver excellence every day. An important reminder in today’s landscape of garish manufactured experiences based on photo ops and going viral. Lived experiences at the Ritz-Carlton are built on comfort, quality, and dependability - guests feel confident when booking for business, events, or pleasure.
2026-11-14 17:37:51
18
ShazzM💜 :
This is the hospitality I wanted to work in🙌🏽🙌🏽🙌🏽
2026-11-15 09:21:46
2
cali_cali34 :
The Ritz is Elite!!
2026-11-15 08:56:39
1
Maura :
I went there as a kid and the staff somehow found out my family was going to see the rockettes. That night when we got home from the show, there was a cd player playing the rockettes soundtrack with cookies for my siblings and I🥰 so cute
2026-11-14 19:06:35
100
sanairani :
Unreasonable hospitality!
2026-11-14 00:05:40
858
If_Ann_can_You_can :
Nordstrom used to be this way too.
2026-11-13 22:31:48
445
iseeandhearyou :
Former employee here… and this is as accurate and concise as it gets.
2026-11-14 18:02:46
21
toe jam :
The ritz sent my favorite plushie back to me with an outfit on and a tag with a note ‘written by my beetle (the plush)’ in handwriting. They take great care of their customers. He had on a little ritz tshirt lol
2026-11-15 06:34:54
16
napqween23 :
I own a roofing company. I had a customer get in his car and drive to my office to tell me whatever I’m paying my superintendent, it’s not enough. We had an appointment on Monday for a roof repair. On Saturday night , it started raining and a leak started in their bedroom. They had to move furniture to avoid the rain. At midnight the customer texted my super requesting someone to come over and tarp the area on Sunday. My super was at their house at 3:45am with a tarp. The customer wanted to make sure how impressed he was with my super. I told him he’s my rock star and I’m blessed that he’s been with us for 13 years. ❤️
2026-11-14 04:10:16
182
fire starter 🔥 :
When I got married my reception was at the RC in a ballroom but the ceremony was in a historic church two blocks away. The church didn’t provide an officiant so we had hired someone to do it. The day of the wedding there was a massive traffic incident that shut down most of the freeway leading to the city. I was in my suite at the RC having no idea this was happening while my parents and coordinator were trying to figure out what to do because the officiant was stuck in that traffic jam. The concierge went to work tracking down officiants local to the hotel that could get to the church ASAP and the front desk clerk went online to get himself an officiant license (sadly, it wasn’t valid for 24 hrs). They went above and beyond to make sure everything came together and I had no idea any of it was happening.
2026-11-14 18:05:08
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